When we get bad service or products we are endlessly complaining and
making sure we tell our friends, family, colleagues and even strangers
of what great injustice was done to our spending. This is fine and that
is probably how our brain is programmed but what are we doing when we
get great service and products from all the good small businesses out
there? And the answer might be something not far away from "nothing".
There are thousand of small businesses out there who are providing
exceptional service, great products and going over and above what is
required from them but what do we do when we receive exceptional value
for our money? Nothing!
Next time when you get bad service; feel free to leave bad review,
tell people, tweet, put up a post on Facebook or use any other medium to
warn others about such players; you are entitled to that. If you are
going to use time to complain about the bad, do also take out your time
and use the same mediums to promote the good experiences you are having
with the small businesses out there because if you don't; you are
leaving these good small businesses on level field with the not so good
service providers and that just can't be right! The hardworking and
honest small businesses from all fields deserve better!
So next time you receive great service from a small business, tell
everyone you can because they might not have the resources to advertise
themselves but your couple of minutes might just help them!
BY SURESH RAJANI
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